Terms and conditions

(1) These terms apply to all contracts between Syntriq GmbH (the “Provider”) and its customers (the “Customer”) concerning the provision and use of the “TheroAI” software.

(2) The offering is directed exclusively at entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB) and legal entities under public law (B2B). No contracts are concluded with consumers.

(3) Deviating terms of the Customer are not recognised unless the Provider expressly agrees to them in writing.

(1) The Provider makes the “TheroAI” AI platform available to the Customer. The scope of functions (e.g. enterprise search, RAG, process automation) follows from the current service description.

(2) Hosting options: depending on the agreed model, the platform is provided as a managed service (SaaS) on German servers or as an on-premise solution (self-hosting via Docker containers).

(3) For the SaaS variant, the Provider warrants an availability of 99% as an annual average. Maintenance windows and disruptions outside the Provider's control are excluded.

(1) TheroAI uses generative AI models (LLMs) to summarise texts or answer questions. The Customer is aware that, at the current state of the art, AI models can make mistakes (“hallucinate”).

(2) Duty to review: the Customer is obliged to have AI-generated results (in particular in automated processes such as invoice checking or legal documents) reviewed for accuracy by a qualified natural person before further use.

(3) The Provider owes the operation of the software, not a specific substantive outcome or the absolute freedom from error of AI answers.

(1) The Customer receives the non-exclusive right, limited to the contract term, to use the software for its own internal business purposes.

(2) Data ownership: all data the Customer feeds into the system (“input”) and the generated results (“output”) remain the sole property of the Customer. The Provider does not use this data to train its AI models for other customers unless this is explicitly agreed (e.g. to improve customer-specific models).

(1) The Customer ensures that it is entitled to have the data it feeds in (e.g. third-party personal data, copyrighted works) processed by the AI.

(2) For on-premise installations, the Customer is responsible for providing the necessary hardware resources (in particular GPU capacity for inferencing) according to Syntriq GmbH's system requirements.

(1) The agreed prices per offer/price list apply. All prices are subject to statutory value-added tax.

(2) Unless agreed otherwise, recurring licence fees are due monthly in advance.

(1) The Provider is liable without limitation for intent and gross negligence.

(2) In cases of slight negligence, the Provider is liable only for breaches of essential contractual duties (cardinal duties). In that case, liability is limited to the foreseeable damage typical for the contract.

(3) For loss of data, the Provider is liable only up to the amount that would have been required to restore the data had the Customer performed proper and regular backups (except in the managed cloud variant, where the backup duty lies with the Provider).

(1) The law of the Federal Republic of Germany applies.

(2) The place of jurisdiction for all disputes is the Provider's registered office (Cologne).