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AI for energy and utilities

Regulations, operating instructions and customer enquiries in one place. Answers with sources, data stored in Germany, irreversible actions only after approval.

Electrical substation with lattice masts, lines, insulators and transformers against a cloudy sky.

Where Thero helps at energy and utility companies

The captures come from the running application, whose interface is German. Documents and figures in them are sample data.

  • Query regulations and instructions

    What applies to this work on the network? The assistant answers from the regulations and operating instructions you hold and shows the passage.

    Assistant
  • Relieve customer service

    For tariffs, house connections or meter changes Thero drafts the reply from your knowledge articles. It is sent after approval.

    Tools
  • Faults and IT tickets

    The assistant finds solutions from tickets and wiki, for example from Jira, Confluence or ServiceNow.

    Connectors
  • Summarise meeting papers

    Papers and minutes for committees become short summaries with page references. Confidential material is only visible to those authorised.

    Assistant
  • Evidence for audits

    The audit log records time, process, action, status, duration and the acting person. It can be filtered and exported as CSV.

    Workflows

Your sources stay where they are

Thero reads from the systems you already use, such as SharePoint, OneDrive, Outlook, Confluence and Jira, and adopts their access rights. We connect further specialist systems after reviewing the scope.

All connectors

What holds in every industry

Data stored in Germany, AI processing in the EU. Answers cite their sources. Before Thero does something irreversible, such as sending an email, it waits for your approval.

As an operator of critical infrastructure you vet suppliers closely. We answer security questionnaires and vendor assessments. We only show certificate logos once an audit report exists.

Security in detail

Security is our product.

Don't compromise on compliance. TheroAI was built from the ground up for the strict requirements of German industry.

  • GDPR compliant
  • Hosted in Germany
  • DPA on request
AI for utilities: regulations and customer service with sources – TheroAI